does hms home warranty cover plumbing

I had an Old Republic warranty on my current home that was provided by the seller. I had a problem with my AC on a particularly hot weekend in coastal Louisiana. I called OR, the customer service rep was very polite and arranged for a repair person to come out that day. The repair person was actually here within an hour but only because he was in the area already. Anyway, he was polite and performed the replacement with no problem. Reading the entries here I probably should have made more claims, but I didn't.

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01.14.2007 | 34 Comments

Rather than go to the store to buy a replacement washer, he intended to simply destroy the fixture and put in a cheap plastic one which he already had in his truck. The servicepeople which the home warranty companies send out are the low bidders and they have little incentive to do what's best for the homeowner. The warranty company is really the client, not the homeowner. I think the fact that neither the ten home warranty companies contacted nor the National Home Service Contract Association chose to respond to Angie's List's interview requests speaks volumes about the character of the industry. I bought a home last year and at the suggestion of my real estate agent purchased a home warranty plan with Old Republic. My agent said he used to suggest AHS but had found there were a lot of complaints. I thoroughly read the details so I knew when I had to make calls for service what was and what was not covered. Every one of my service calls were handled smoothly by OR and the contractors were knowledgeable and prompt in resolving the issue. I had my dishwasher repaired, my refrigerator/freezer repaired, some plumbing and electrical issues. Thank goodness for the Home Warranty plan and that Old Republic customer service was so good and their networked contractors seem to be of a higher caliber than is reported here in this article. I paid $375 for the plan and $75 for each service call.

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01.14.2007 | 16 Comments

He also serves as President of the National Home Service Contract Association, representing the home warranty industry and is a board member of the Real Estate Service Provider’s Council. Prior to joining CCHS, Doug was an executive at Accenture engaged in domestic and international projects in corporate strategy, global program management and key business account development. Doug holds a Master of Business Administration from Northwestern University’s Kellogg School of Management. Chris leads our operations and technology organizations, as well as other Administrative functions. This includes our customer service centers, service technician network, IT strategy, operations and development and all related functions. The scope of his responsibilities integrates the development of customer driven service practices along with new technology applications to ensure continual innovation in how we serve customers. Prior to joining Cross Country Chris was President of Services at Best Buy which included leading the Geek Squad and service contract business. His deep career experience also includes global executive roles at NCR Corporation, Lenovo, Dell and Compaq. Additionally, Chris serves on the Board of Trustees for the Walker Art Center in Minneapolis, MN, one of the leading multi discipline Contemporary Art Museums in the world. Andrea Kane oversees our talent management, total rewards, training and development, employee recognition and internal communications strategies. Her focus is on enhancing our organizational culture and talent capabilities to better attract, develop, retain great people, and foster a highly engaged culture as a great place to work.